Office of the Ombudsman
Your feedback regarding our services and the quality of these services is important to us – we can only continue to be successful with your help. Please do not hesitate to call us or email us with your suggestions. You will then receive an initial response promptly. Should you wish to remain anonymous, you can also send us your questions, feedback or complaints by post.
Tel: +43 (0)5 01 02-1112
Fax: +43 (0)5 01 02-61112
Acredia Versicherung AG
Acredia Versicherung AG handles complaints according to internal guidelines. In the event of a complaint, you will receive an initial response promptly. In order to resolve your complaint as quickly as possible, all the required information will be collected and processed.
We usually respond to complaints within ten working days of receipt of the complaint. In less straightforward cases, in the event of a delay you will receive a notification to this effect and information regarding the time frame within which you will receive a response.
Should you feel that the solution provided by us is unsatisfactory, please let us know and we will make every effort to find an alternative solution for you. You can also contact the following authorities:
- Arbitration agency: Austrian Insurance Association (VVO), Schwarzenbergplatz 7, 1030 Vienna
- Competent supervisory authority: Austrian Financial Market Authority (FMA), Otto-Wagner-Platz 5, 1090 Vienna